Terms of service

What Kudos does

Kudos watches your Xero account for invoices you have sent, and emails the client one request to leave your practice a Google review. It sends at most one request to any client in any twelve-month period.

If the client would rather tell you something privately, Kudos passes that to you instead. Every client is shown the Google review link regardless of what they say to you first.

What Kudos does not promise

We do not promise you will receive reviews, that any particular review will appear, or that a review will stay up. Google decides what it publishes; we only deep-link to Google's own form.

We do not promise that every email will be delivered. Email delivery depends on the receiving mail provider.

Your responsibilities

You confirm that the people Kudos will email are your existing clients, that you have their permission to email them about your business, and that their addresses were given to you for correspondence.

You agree to tell us if a client asks you to stop contacting them, so we can honour it.

You are responsible for the accuracy of the business name and Google listing you configure, because that is what your clients see.

What we may do

We may pause your sending if messages start being rejected, if your Xero connection stops working, or if the rate of complaints from your clients rises. We will tell you in the product when we do, and why.

We may change these terms. If a change materially affects you we will tell you before it takes effect.

Fees and cancellation

The price and the billing period are shown before you confirm a subscription, and again on your Billing page. Prices are in Australian dollars.

You can cancel at any time from your Billing page. Cancelling takes effect at the end of the period you have already paid for. We do not refund part of a period that has already started.

If a payment fails we stop sending until it is settled, and we tell you in the product. Requests that were waiting are kept rather than discarded.

You may stop using Kudos at any time. When you do, we stop sending and delete your clients' contact details as described in the privacy policy.

Nothing here limits your rights under the Australian Consumer Law, including your right to a remedy if the service is not supplied with due care and skill.

Liability

Nothing in these terms excludes any right you have under the Australian Consumer Law.

To the extent the law allows, our liability to you is limited to the fees you paid us in the twelve months before the claim, and we are not liable for loss of profit, loss of goodwill, or indirect loss.

These terms are governed by the laws of New South Wales, Australia.